3 Problems with Testimonials

It’s hard for me to trust the testimonial on your web page…if I read it at all.

I see three problems with testimonials on your website:

1) Few visitors read all that text

2) Testimonials may seem too self promotional for the social web

3) People trust people, not what they read on traditional websites

People don’t read much website copy anymore.  But when they do, it’s usually not the paragraph you posted about how “John Smith from Chicago” loved your service so much that he will highly recommend it to everyone.

Nowadays, if “John Smith” loved you so much, we’d see his comment on Facebook, recommendation on Linkedin, or review on Yelp.

If you agree with me that Web 2.0 is like an online convention, your testimonials are like loudly bragging about yourself to everyone who will listen at the welcome reception.  We all know how many friends that makes. This isn’t much different.

You must rely on others to tell your story.

The web doesn’t work the way it used to (not that people ever truly trusted the testimonials on your site), and people are now looking to see how your customers interact with you on Facebook, Twitter, and your blog.

Wondering what this looks like?  Here’s how one of my favorite brands is doing it.

Have a great night,

Aaron@Biebert

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