A Caring Attitude

The economy has eased our worker shortage temporarily, but I have no doubt it will be back very soon.  With healthcare reform to add 32,000,000 new patients to a system already facing a retiring baby boomer generation, this is going to get very interesting…and stressful.

In an industry with unlimited choices, where will all the talent go? 

I believe they will seek to work with servant leaders who are knowledgeable, engaged, and caring.  With burnout reaching epidemic proportions, and many medical professionals re-evaluating their career paths, caring will not only lead to your success as a leader, but to an increased quality of life for your people. 

If you want to compete and make a difference, you will need to have an attitude of caring…and mean it.

That’s why it made my top 4.

Does it make yours?

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About the Author:  Aaron lives in Milwaukee, WI with his wife and two children and is the President & CEO of Clear Medical Solutions.  When he’s not leading new initiatives, he periodically takes on interim leadership or consulting projects.  He also enjoys teaching, speaking, writing, and sharing his passion for people and their healthcare.

Social Media Savvy

(This post is part 3 of a short series on 4 Skills for Healthcare Leaders)

Just like the nurse I mentioned that was tweeting about her boring meeting, your employees and patients are probably tweeting or facebooking about things they don’t like too (or maybe things they do like). 

I would suggest that in order to maximize success as a leader at your facility, you will want to not only listen, but engage your stakeholders in a social way in order to learn more about them and their needs.  Listening to their needs shouldn’t be a new idea, it’s just nowadays when someone is unhappy, 10,000 people hear about it within 5 minutes.

There is no more hiding the bad…or the good!

Don’t believe me?  Check out http://www.SocialMention.com and try searching “Clear Medical Network” or the name of your facility in parentheses. 

Interesting?

The key issue is that your reputation matters for recruiting and retaining hard to find:

  • Physicians
  • Nurses
  • Surgeons
  • Therapists
  • Executives
  • and others

In order to operate and flourish in an industry facing these shortages of skilled people, you (not just HR or Marketing) will need to find and engage your future doctors, executives, nurses, patients, and everyone else.  On top of that, you also have marketing to patients as well. 

That is why I believe that having Social Media Savvy will be a key skill.

We’ll see you tomorrow for the third skill topic: Caring.

 

Learn about Social Media:

  1. Guide to Twitter:  http://mashable.com/guidebook/twitter/
  2. Guide to Facebook: http://mashable.com/guidebook/facebook/
  3. Social Media in Healthcare:  http://www.ClearMedicalNetwork.com

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About the Author:  Aaron lives in Milwaukee, WI with his wife and two children and is the President & CEO of Clear Medical Solutions.  When he’s not leading new initiatives, he periodically takes on interim leadership or consulting projects.  He also enjoys teaching, speaking, writing, and sharing his passion for people and their healthcare.

Learning on the Fly

(This post is part 2 of a short series on 4 Skills for Healthcare Leaders)

Question:  What do 32,000,000 new patients, FourSquare.com, ICD-10, and Audit MICs (Medicare Integrity Contractors) have in common? 

Answer:  They will all be important to our industry.  They are new.  And they’re knocking at your door.

Increasing shortages of doctors and nurses, social media usage, new regulations, EMR’s, reforms, technology upgrades, and on, and on…and on.  It never seems to stop, and it never will. 

Many people now say that we live in a world of continuous change, and when I see what our partners, suppliers, and government contractors are inventing every year, it seems quite obvious.  Change is no longer something to prepare for; it’s a way of life. 

Our new way of life 

Some people might say that I’m being dramatic.  However, if you look back just a couple years, it is interesting to think that there were no RAC’s, no Healthcare Reform, few EMR’s, no HITECH Act, no Twitter, no iPhones.  Change is now constant, and as developing countries only add innovation and  new technology, times and tools will change even more. 

In the world of continuous change, the only way to ride the wave will be to lead by learning, and learning quickly. 

That’s why it made my Top 4. 

See you tomorrow for the topic of Social Media Savvy.  Have a great day! 

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About the Author:  Aaron lives in Milwaukee, WI with his wife and two children and is the President & CEO of Clear Medical Solutions.  When he’s not leading new initiatives, he periodically takes on interim leadership or consulting projects.  He also enjoys teaching, speaking, writing, and sharing his passion for people and their healthcare.