Warrior of the Week: Ryan J. Sheets

Meet Ryan J. Sheets, the VP & COO of Clear Medical Solutions, an innovative healthcare staffing & consulting firm that is changing the healthcare world.

Ryan is the best person I have ever worked with.  Ever.

  • He’s always thinking.
  • Every client loves working with him.
  • Every team member loves working for him.

Healthcare is a 24/7 world, and Ryan has given up thousands of hours of sleep and “personal time” to support his team or help with complex client needs, regardless of what hour they may pop up.

Sometimes he’s a 3am Warrior.

Yet, never does he complain.  Never does he snap on his colleagues or clients, no matter what they do.  He gives.  He gives. And then he gives more.  Just when you think there is no more to give…

…he gives some more.

He’s a true servant leader and his passion for people is helping change an industry.  This probably sounds ridiculous, but after working with thousands of people, he is the best I have ever worked with.

That’s why he’s this week’s 8pm Warrior of the Week.

If you know another 8pm Warrior that deserves to be featured, please let us know by sharing a link to their blog/website in the comment section, tweeting @8pmWarrior, or posting info on the 8pm Warrior facebook forum.

Have a great night!

Aaron@Biebert

Facebook for Healthcare 101

For the sake of keeping this short enough, I’m going to assume that you’ve registered on facebook.com and have gone through their quick setup process.  For help getting started, follow facebook’s recommended setup steps and check out this 8 minute guide for new facebook users.

Congratulations, you are now part of the largest social network in the world!

Here’s some basic info about the human network you’ve just joined:

  • Earlier this year, it was named #1 most visited website in the US (more than Google)
  • Every month 30,000,000,000 pieces of information (links, pictures, videos, etc.) are shared by its 500+ million users
  • People spend 700,000,000,000 minutes per month on facebook

That’s a lot of zeros! 

During the sign-up process, you should have gone through facebook’s step by step guide to setup your profile and find your friends.  Don’t worry if you don’t have many friends on facebook right away.  Believe me, they will come.  (An 80+ year-old relative of mine signed up a couple months ago and has at least 20 friends now on facebook) 

Now let’s bring the professional side into it.  I truly believe that facebook has the potential be a major force in supporting healthcare professionals to reduce burnout, share best practices, and get quick answers to issues.  Using facebook as a tool, communities have formed to provide peer support and helpful Q&A.

Here are some of my personal favorite facebook communities:

Specifically, notice how the first two groups have a lot of people answering the questions of their group members on their “Wall” tab.  I would recommend using the search box on the top of the facebook screen to find other associations that you are a member of offline. 

Next step?  Jump in!  Comment.  Post questions.  Help others.  These communities are built on us, and they are at their best when you and I are sharing.

Have questions about facebook?  Post questions you might have in the comment box below and I’ll see if I can help.

The Thing about Social Media

 

Do you remember when email was the “new thing”? 

How about the internet, word processors, or even computers?  It sounds funny now, but I remember people doubting if those tools would be anything more than just a passing fad.  Fast forward to 2010 and I earnestly believe that Social Media is the same sort of “new thing” that we’ll need to learn and embrace to be effective leaders in the coming years.

The only reason I bring this up now is that my last post about “Social Surgery” caused quit a stir.  However, despite all the publicity surrounding social networking, I still see a lot of healthcare leaders questioning the need to join and engage on any social networks at all (i.e. Facebook, Linkedin, or Twitter).  They just don’t see the need. 

Maybe I can help by sharing some of my experiences and research.

All around the world, social media is helping build revolutionary communities that are impacting how people get their information.  Just recently, a study showed that 3 out of 4 Americans get their news from social media or email.  Never before has information or peer support been more available, and social media is playing a big role.

In addition to gathering information and finding free support from peers, social media also makes information about you and your organization (both good info and bad) easier to find and share.  If you’re a leader at a medical facility, this could potentially make your work life easier or more difficult, depending on your ability to recognize both the opportunities and threats facing your department or organization stemming from Social Media.

Learning about Social Media is key, just like learning how to use email was important years ago.

Next week on Tuesday, I’ll be doing a webinar for my HFMA chapter called “Making Social Media Work for You”, and I’ll be sharing some thoughts and research in a series of short morning blog posts until then.  Hopefully they’ll be good practice for my HFMA webinar and helpful for anyone wondering about the value and future of social media. 

If you’re interested in the discussion, comments are encouraged and you can subscribe to the blog postings on the upper right hand side of the ClearMatters.com blog website.

Have a great Sunday!

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About the Author:  Aaron lives in Milwaukee, WI with his wife and two children and is the President & CEO of Clear Medical Solutions.  When he’s not leading new initiatives, he periodically takes on interim leadership or consulting projects.  He also enjoys teaching, speaking, writing, and sharing his passion for people and their healthcare. 

Social Media Causes a Stir in the Medical World

As you can imagine, I got a lot of feedback after yesterday’s post (Social Surgery?  Your Patient is Tweeting About You… ).

Surprisingly, many people were:  

  1. Shocked that someone would post information like that about a surgery
  2. Surprised that the hospital would allow this
  3. Confused that one person could cause such a stir

Unfortunately, for those who were shocked, there’s more to come. 

The world has changed.

I’ll explain more in my next post, but I’ve got to run to a couple meetings right now.  I really want to help explain it.  Stay tuned…

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About the Author:  Aaron lives in Milwaukee, WI with his wife and two children and is the President & CEO of Clear Medical Solutions.  When he’s not leading new initiatives, he periodically takes on interim leadership or consulting projects.  He also enjoys teaching, speaking, writing, and sharing his passion for people and their healthcare. 

The Dawn of a New Era in Healthcare?

Some have likened the Social Media phenomenon (facebook, blogging, twitter, Linkedin, etc.) to the invention of the printing press and how it has since changed the world.

We completely agree.

In 2009, we built the Clear Medical Network to lay the foundation for a more connected healthcare industry. Now with over 60,000 connections made, we’ve seen the power of the revolution begin to make a difference in the lives and practices of nurses, doctors, and other healthcare professionals.

It looks like we’re now in good company!

The other day, the Mayo Clinic announced the launch of their Center for Social Media, which it says will expand social media tools beyond the traditional marketing role to help staff, physicians and patients stay more informed and connected.

To see a sample of what we’ve been up to and the difference it’s making, check out the blog posting from earlier on our Nursing Blog:

Top Nursing Resources on FacebookWith so many people on facebook now, it is easier than ever before to find resources, support from other nurses, and stay in touch with what’s going on in our field.  We’ve gone through facebook looking for well run, growing, fun places for nurses and we wanted to share some of our favorites: Nurse Circle – Nursing Support and Idea Forum Nurses Night Out – Social Nursing Page ER Nurses – Emergency Room Nurses Group (700 members) ICU Nurses – Cr … Read More

via Clear Nursing Matters

To stay in touch with our movement, we invite you to subscribe to the blog on the upper right side of the Clear Matters blog home page.

The End of the (Career) World as We Know it? (Part 3)

The last couple days, I’ve share some thoughts on the career research that Clear Medical Agency has been doing:

  1. The rise of the (healthcare) machines
  2. Billions of underemployed people connected through the internet

Today I want to touch on the second one:

Exhibit B:  The Mechanical Turk

After reading about the new advanced robotic systems being employed around the world, you might say to yourself, “but computers and machines can only do so much”. 

You’d be right. 

But what happens when you take billions of underemployed people (some displaced because of machines) from around the world, cut up hundreds of thousands of bite sized functions for them to work on via the internet, and then feed it to them?

You get…the Mechanical Turk

See how it works:

https://www.mturk.com/mturk/welcome

http://en.wikipedia.org/wiki/Amazon_Mechanical_Turk

$0.10 anyone?

Relating this to healthcare, I’m wondering if we’ll ever see the day when patients log on to see the first available doctor via the internet.  We already have telemedicine and telemetry…

Your thoughts?

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About the Author:  Aaron lives in Milwaukee, WI with his wife and two children and is the President & CEO of Clear Medical Solutions.  When he’s not leading new initiatives, he periodically takes on interim leadership or consulting projects.  He also enjoys teaching, speaking, writing, and sharing his passion for people and their healthcare.

Social Media Savvy

(This post is part 3 of a short series on 4 Skills for Healthcare Leaders)

Just like the nurse I mentioned that was tweeting about her boring meeting, your employees and patients are probably tweeting or facebooking about things they don’t like too (or maybe things they do like). 

I would suggest that in order to maximize success as a leader at your facility, you will want to not only listen, but engage your stakeholders in a social way in order to learn more about them and their needs.  Listening to their needs shouldn’t be a new idea, it’s just nowadays when someone is unhappy, 10,000 people hear about it within 5 minutes.

There is no more hiding the bad…or the good!

Don’t believe me?  Check out http://www.SocialMention.com and try searching “Clear Medical Network” or the name of your facility in parentheses. 

Interesting?

The key issue is that your reputation matters for recruiting and retaining hard to find:

  • Physicians
  • Nurses
  • Surgeons
  • Therapists
  • Executives
  • and others

In order to operate and flourish in an industry facing these shortages of skilled people, you (not just HR or Marketing) will need to find and engage your future doctors, executives, nurses, patients, and everyone else.  On top of that, you also have marketing to patients as well. 

That is why I believe that having Social Media Savvy will be a key skill.

We’ll see you tomorrow for the third skill topic: Caring.

 

Learn about Social Media:

  1. Guide to Twitter:  http://mashable.com/guidebook/twitter/
  2. Guide to Facebook: http://mashable.com/guidebook/facebook/
  3. Social Media in Healthcare:  http://www.ClearMedicalNetwork.com

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About the Author:  Aaron lives in Milwaukee, WI with his wife and two children and is the President & CEO of Clear Medical Solutions.  When he’s not leading new initiatives, he periodically takes on interim leadership or consulting projects.  He also enjoys teaching, speaking, writing, and sharing his passion for people and their healthcare.

4 Skills for Healthcare Leaders

In my opinion, leadership in the healthcare world has seen a drastic shift from just four years ago and it isn’t going back.  The “Good ‘Ol Days” we once knew are now officially gone (I know this may not be breaking news to you if you’re reading this).

For the skeptics out there, I don’t have any scientific research to back this up.  However, when you see the medical world from the eyes of a visiting consultant and interim leader, it is easier to step back and see how fast change is happening. 

For me, it only took a nurse (your nurse maybe?) posting on Facebook about how boring her hospital meeting was…during the meeting.  About 500 of her friends saw it, and they were commenting back.  One of the commentors told her about another job opportunity at a neighboring facility. 

Wow…

It’s things like this that get me thinking.  What will the future be like, and will we be ready?  I was doing some reading last night about future leaders and the skills they will need, and I created my own list of four skills that I think any of us will need to succeed in the future as leaders in a changing industry that will face severe shortages of nurses, doctors, therapists, and others.

  1. Learning on the Fly
  2. Social Media Savvy
  3. A Caring Attitude
  4. “The Champion” Skill

I’d love to hear your thoughts on each of these, as I’d be shocked if someone didn’t have a great 5th skill to add. 

In the coming days, I am going to write a quick series about these four skills and why I think they’re important.  If you’d like to take part in the discussion (or just get the next post via email instead), you can get these posts sent to you by signing up in the upper right of the main page. 

See you tomorrow!

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About the Author:  Aaron lives in Milwaukee, WI with his wife and two children and is the President & CEO of Clear Medical Solutions.  When he’s not leading new initiatives, he periodically takes on interim leadership or consulting projects.  He enjoys teaching, writing, and sharing his passion for people and their healthcare.