Once upon a time, employees existed to serve their bosses.
Those days are over.
If you want your team members focused on your customers, patients, students, or other team members, you need to figure out what they need, give it to them, and get out of the way. Leaders need to be user friendly.
- If they have a better way, let them do it.
- When they have something to teach you, learn from it.
- As they need guidance, be consistent.
- If they need you, be there.
They are your customers. Leadership is your product.
Make it user friendly.
Have a great night,
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